I. Introduction

This website ("website") is operated by The Neiman Marcus Group LLC, which includes Neiman Marcus, Neiman Marcus Direct, Horchow, Last Call, and Bergdorf Goodman ("Neiman Marcus" or "we" or "us"). This privacy policy covers information collected at this website as well as information that we gather from our mobile applications, from our calls with you and from your store visits. All Neiman Marcus websites, including NeimanMarcus.com, BergdorfGoodman.com and Horchow.com, are currently covered by this privacy policy. The purpose of this policy is to fully inform you of how we handle your personal data. For the purposes of European Economic Area ("EEA") and UK data protection laws, we are the controller of your personal data.

II. Security

We are committed to handling your personal information with high standards of information security. We take appropriate physical, technical, and administrative steps to maintain the security and integrity of personal information we collect, including limiting the number of people who have physical or logical access to your data, as well as employing a multitude of technical controls to guard against unauthorized access. We also routinely train our employees in security and compliance best practices.

Please be aware that information transmitted over the Internet may not always be secure and that it is critical that you always take measures to protect your personal information. These measures may include but are not limited to the following:

• Using strong, complex and unique passwords (at least 8 characters with upper and lower case alphabets as well as numbers and special characters)
• Using different passwords across online accounts
• Ensuring that your mobile devices and computers are updated with the most recent security patches and that you are utilizing virus and other malware protection technologies on those devices
• Not clicking on links and attachments from senders that you do not recognize
• Never providing your credentials or personal information on websites unless you are certain of its authenticity
• Reviewing your Neiman Marcus account periodically and notifying us of any unusual activity

III. Privacy Policy

As we continue to develop our website and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. We will post those changes on the website or update the Privacy Policy modification date. In certain cases, and if the changes are material, you will be notified via email or a notice on our website.

IV. The Information We Collect

We may ask you to provide personal information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access the entire website or participate in all of its features.

We collect and process certain personal information when you:

• Visit our website
• Log on to your Neiman Marcus account
• Enter information on our website
• Shop with Neiman Marcus online
• Call our Customer Care
• Visit our stores
• Use our mobile apps
• Use your mobile device on our store wifi networks
• Provide information in other ways such as by subscribing to our emails or consenting to mobile messaging, where you are given the option to unsubscribe or opt out of receiving such communications, at the time of sign-up and in every subsequent email or mobile message.
• From social media channels that allow for sharing of information with us

During these interactions we may collect the following personal information:

• Your name
• Address
• Telephone number
• Birth date
• Email address
• Your account number if you pay by credit or debit card
• We may also collect your driver's license number in connection with certain gift card purchases, or when you apply for our private label credit card
• If you use one of our services, or participate in one of our surveys, promotions, or sweepstakes, we may ask for additional information, such as your interests, or product preferences
• From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use, such as your preferences, interests, sizing, and favorite brands.
• We may also automatically collect certain information from you when you visit our Site, including information about your device, web browser and IP address. Additionally, as you browse the Site, we may collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site, such as what you click on, where you may encounter problems on the Site, and your keystrokes, movements of your mouse, and other patterns of use. This information helps us detect potential problems on our Site, analyze the functionality of the Site, and improve the user experience.

We may also collect:

• Voice recordings from calls with customer care
• Videos or photos when you visit our stores
• Information from your emails, texts, chats and voice calls with our sales associates

When you register with us as an online customer, you have the option of providing additional information, such as your favorite designers. During registration of your customer account, we process your personal data in order to finalize the order process, as well as customize your personal shopping experience. Your data may be transmitted to third parties for certain purposes, for example, to complete your current order or to third parties who assist Neiman Marcus with its marketing efforts, subject to applicable data privacy laws.

We are located in the United States. When you are located in the EEA and the United Kingdom, and provide your personal data to us to place an order online or to subscribe to receive marketing emails from us, your personal data will be transferred to us and may be transferred to the above-mentioned recipients in other jurisdictions which may not have data privacy laws equivalent to those in the EEA or the United Kingdom. By providing your personal data to us, you consent to the transfer of your personal data to us and other recipients described in this policy that are in countries outside of the EEA or the United Kingdom. You may withdraw your consent at any time. The withdrawal of your consent shall not affect the lawfulness of processing based on consent before its withdrawal.

For customers based in the United States, when you visit this website, whether or not you are logged in or enter any personal information, our web server automatically collects information such as log data and IP addresses, and may collect general information concerning your location. For EEA and UK customers, such information is collected only where we have obtained your consent to do so. We may use this collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.

When you visit one of our stores and elect to be connected to our wireless network, we may automatically collect information about your geo-location based, in part, upon which wireless network has been accessed. When this happens we de-identify the information, which means that we remove or change (e.g., hash) certain pieces of information that might be used to link the data to you, or to your device. We will not attempt to re-identify geo-location information (i.e., link it to you or your device) unless you affirmatively give us permission to collect geo-location information about you. If you give us such permission, you can later decide to opt-out.

To disable geo-location on your mobile device, open your Settings app, and tap Privacy. Then, tap on Location Services. Scroll down until you see the "NM" app and tap on the toggle on the right-hand side so that the toggle is no longer green.

Our mobile applications will not transmit geo-location information about you to us unless you give them permission to do so.

Some web browsers and devices permit you to broadcast a preference that you not be "tracked" online. At this time, we do not modify your experience based upon whether such a signal is broadcast.

V. How We Use the Information We Collect

Neiman Marcus may collect your personal data through lawful and transparent means, with explicit consent where required. The data we collect and process is necessary for the operation of our business, in our legitimate interest, and limited to the stated purpose.

We may collect information to:

• Complete your purchase transactions
• Provide the services you request, including responding to you when you request information
• Send you our catalogues and other marketing offerings
• Identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
• Notify you of product recalls or provide other information concerning products you have purchased
• Improve our merchandise selections, customer service, and overall shopping experience
• Analyze the functionality of our website, detect and address problems with the website, improve the design of our website, and enhance the user experience.

Neiman Marcus does not subject you to decisions which might have a legal effect on you due solely to the automated processing of personal data.

Where we require your personal data to complete your purchase transactions, failure to provide such information may result in us being unable to complete your transactions.

For US residents, we undertake marketing only in compliance with the CAN-SPAM Act, the Telephone Consumer Protection Act, the California Consumer Privacy Act, and other applicable laws.

For EU residents, we undertake marketing only with your expressive affirmative consent and in compliance with applicable data privacy laws. EU residents will not be added to the marketing lists unless they have already provided such express affirmative consent.

VI. Others With Whom We Share Your Information

All of the information that we collect, as described above, may be shared among all Neiman Marcus entities, including Horchow, Bergdorf Goodman, and Last Call.

Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with marketing and data collection; (d) provide us storage and analysis; (e) provide fraud prevention; and (f) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them, use the information only to perform their obligations in our agreements with them, and abide by applicable data privacy laws.

Other Companies: Neiman Marcus may partner with select vendors to market goods and services to you which, based on your preferences, we believe may be of interest. If you do not wish for your information to be shared with these carefully selected outside companies, you may email us at Privacy@NeimanMarcus.com or call toll-free at 1.866.908.1192

Business Transitions: We may transfer or share Personal Information with any person to whom we transfer any of our rights or obligations under any agreement, or in connection with a sale, merger or consolidation of our business or other transfer of our assets, whether voluntarily or by operation of law, or who is otherwise deemed to be our successor or transferee.

Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.

Neiman Marcus partners with advertising companies to place our advertising on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our web site. This technology involves the use of third-party cookies which allow them to develop personalized advertising so that it directly relates to offers that may be of interest to you. To choose to opt-out of this service we have with our third-party advertising partner, click here.

VII. Your Choices Regarding Use of the Information We Collect

These requests may also be made by calling our toll-free number:1.866.908.1192.

We provide you with a number of choices regarding our handling of your nonpublic personal information.

Emails: If you do not want to receive emails from Neiman Marcus or its affiliates you can click on the "Manage Your Email Preferences" link at the bottom of any email communication sent by us. Choose "Unsubscribe" at the bottom of the page that opens.

Direct Mail or Telephone Marketing: If you provided your email address to a sales associate and no long wish to receive in-store or omni-channel promotions, you can unsubscribe by clicking the "Unsubscribe" link at the bottom of the e-receipt, or the link provided at the bottom of an email sent by the sales associate. You may also email privacy@neimanmarcus.com.

These requests may also be made by calling our toll-free number: 1.866.908.1192.

Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.

Neiman Marcus Text Messaging: To cancel text messaging to your mobile phone, reply STOP or text STOP to 67538.

Bergdorf Goodman Text Messaging: To cancel text messaging to your mobile phone, reply STOP or text STOP to 79401.

Furthermore, if you have an account with us, we provide you with the ability to update, modify and/or delete certain pieces of information. You may also write to us directly at privacy@neimanmarcus.com to request such changes.

VIII. Cookies, Web Beacons, and How We Use Them

Like most websites, our website uses small data files stored on your computer or mobile device called cookies. Cookies consist of two different types; session and persistent. Session cookies enable us to recognise your actions during the browsing session. Persistent cookies remain stored on your device after you close your browser until they expire or when you delete them.

Cookies and web beacons, typically a one-pixel image, used to pass information from your computer or mobile device to our website, enable us to provide you with great customer service, improvements to our website design, product assortments and special promotions by:

• keeping track of what you have in your shopping cart;
• remembering you when you return to visit our website;
• identifying the pages you click on during your visit to our website;
• the name of the website you visited immediately before clicking onto NeimanMarcus.com; and
• helping track whether our communications are reaching you, measuring their effectiveness and allowing us to better design future communications.

We use this information to improve our site design, product assortments, customer service, and special promotions. Certain of these cookies are strictly necessary to the access and operation of the website and other cookies used are non-essential to the access and operation of the website.

We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management, or website troubleshooting and analytics. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners.

We use third party retargeting and remarketing features on our website. These technologies allow us to address internet users who previously visited the site by personalized advertising on our partners' websites. For this purpose, the retargeting or remarketing provider will store a cookie on your hard drive. Based on the cookie technology, anonymous user details will be stored - for example, the advertising you received from us or clicked, the products you viewed, or whether you made a purchase.

You may stop the use of the retargeting and/or remarketing feature by accessing the third-party providers' cookie opt-out pages via the following links:

Criteo: https://www.criteo.com/privacy
Digital Advertising Alliance Opt Out Tool: http://optout.aboutads.info
Google: https://support.google.com/ads/answer/2662922
Microsoft / Bing: https://account.microsoft.com/privacy/ad-settings
NAI Opt Out Tool: http://optout.networkadvertising.org
Rakuten: https://rakutenmarketing.com/legal-notices/services-privacy-policy/
RTBHouse: https://www.rtbhouse.com/optout-page

NMG websites use third party web analytics to monitor site and app traffic and visitor behaviors.

Google Analytics: To learn more about Google Analytics' privacy practices and any opt-out choices it offers, click here.

Adobe Analytics: To learn more about Adobe Analytics' privacy practices or to opt-out of cookies set to facilitate reporting by Adobe Analytics, click here.

Please note that your opt-out status may be maintained by placement of an "opt-out" cookie on your device. If the cookie is removed or deleted, or you upgrade to a new version of your browser, change browsers or visit us from a different device, you will need to repeat this process to indicate your preference.

We use social plugins of several providers on our website in the respective standard plugin:

• The Facebook ("Share") button of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. The button is marked with the Facebook logo and Share icon.
• The social plugin of Twitter, operated by Twitter, Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. This button is marked with the Twitter logo.
• The social plugin of Weibo, operated by Weibo Corporation, No. 8 Sina Plaza, Courtyard 10, the West, XiBeiWang E. Road, HaiDian District, Beijing 100080, China. This button is marked by the Weibo logo.

When you access one of our websites containing any of the above plugins, the plugin provider may store a cookie in your browser. We have no control over the scope of the data collected by the provider by means of the plugin.

The plugins may provide their hosts with information such as the date and time of your visit to our website(s), your IP address, or the type of browser you use. If you are logged on to your account with the plugin provider while visiting our websites, the provider may match this information and any data you enter to your user account, should you interact with the plugins - for instance if you click the corresponding button on our website or post a comment. Your recommendations or comments may be displayed as information, together with your profile name and photograph, in the relevant provider's service - for instance in search results or in your user profile, or at other places on websites and in advertisements on the internet.

Even if you are not a member of the relevant provider's service, the provider may under certain circumstances nevertheless obtain and store your IP address. For the purpose and scope of data collection and further processing and use of your data by the provider, as well as your related rights and opt-out possibilities to protect your privacy, please see the privacy policies of Facebook, Twitter, Pinterest, Instagram, Weibo.

If you are a member of the relevant service and do not wish the service provider to collect data on you via our websites and connect them with the member data stored by the provider, you should log off your provider account before visiting our internet sites.

IX. Children's Privacy

Protecting children's privacy is important to us. Our website is a general audience site. We do not collect or maintain information from those we actually know are under 13, and no part of our website is targeted to attract anyone under 13. We also do not send email correspondence to anyone who tells us that they are under the age of 13 without their parent's consent.

Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.

While visiting our websites, you may link to websites operated by our business partners or other third parties. This does not mean that we endorse these websites. We do not make any representations or warranties about any website you may access through this website. They are independent from us, and we have no control over, or responsibility for, their information or activities.

In addition, our privacy practices may differ from those of these other sites. If you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the Neiman Marcus Privacy Policy. Make sure you understand any website's privacy policies before providing personal information.

X. EEA and UK Residents: Data Storage, Access, The Right to be Forgotten, and Dispute Resolution

We store personal data for different periods of time consistent with the purposes for which they were originally collected, as subsequently further authorized, or when required or allowed under applicable law.

EEA and UK residents have certain data subject rights which may be subject to limitations and/or restrictions. These rights may include the right to: (i) request access to and rectification or erasure of their personal data; (ii) obtain restriction of processing or to object to processing of their personal data; and (iii) the right to data portability. If you are an EEA and UK resident and wish to exercise one of the above-mentioned rights, please send us your request via email to: Privacy@NeimanMarcus.com.

Individuals in the EEA and the UK also have the right to lodge a complaint about the processing of their personal data with their local data protection authority. If you would like to contact our privacy protection representative, please contact us at Privacy@NeimanMarcus.com.

XI. California Data Privacy Rights

If you are a California resident, please refer to our California Privacy Policy.

XII. Colorado, Connecticut, Oregon, Texas, Utah, and Virginia Privacy Rights

Residents of Colorado, Connecticut, Oregon, Texas, Utah and Virginia may contact us at Privacy@NeimanMarcus.com or 1.866.908.1192 to exercise their privacy rights, which may include:

• Confirmation of personal data processing.
• Correction of inaccurate personal information (Colorado, Connecticut, Oregon, Texas, and Virginia).
• Deletion of personal information.
• Access to a copy of personal information.
• Data portability (where applicable).
• To appeal a decision that we made about a privacy right of yours (where applicable).
• Opt-out of:
  • Targeted advertising
  • Sale of personal data

Oregon-specific rights include to provide a list of third parties (other than natural persons) who have received the consumer’s personal data.

XIII. Data Controller

Neiman Marcus, One Marcus Square, 1618 Main Street, Dallas, Texas 75201 is responsible for your privacy protection and is the official service provider. If you have questions regarding our website, the following information, or if you would like to contact our privacy protection representative, please contact us at Privacy@NeimanMarcus.com.

XIV. Any questions?

Contact our privacy team at Privacy@NeimanMarcus.com, 1.866.908.1192, or Attn: Credit Privacy, 1618 Main St, Dallas TX 75201.

Last Updated Sep 20, 2024

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This Privacy Policy explains how The Neiman Marcus Group LLC, which includes Neiman Marcus, Neiman Marcus Direct, Horchow, Last Call, and Bergdorf Goodman ("Neiman Marcus", "we", "us" or "our") collects personal information based on your interactions with us, our websites and mobile applications. This Policy applies to our collection and use of California residents' Personal Information, including where such use or collection may be governed by the California Consumer Privacy Act (CCPA).

This Policy does not cover information that is exempted from the privacy policy notification requirements of the CCPA, including information about employees and independent contractors, which we cover in separate notices; information about job applicants, and information processed exclusively in the context of a business person acting in a business capacity. Where exceptions to the CCPA apply to a request you submit, we will provide you with an explanation as to why.

I. Personal Information Collected in the Past 12 Months

We collect, process and store various types of Personal Information. For purposes of this Policy, "Personal Information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. It does not include de-identified or aggregate information, or public information lawfully available from governmental records.

The following chart describes the categories of Personal Information covered by this Policy that we may have collected in the past 12 months and, for each category, where and why we collected it, and the categories of entities with which we shared the Personal Information.

Additional Information About How We Collect and Share Your Personal Information

With respect to each of the categories of data above, we may also collect and share Personal Information with third parties to comply with legal obligations; when we believe in good faith that an applicable law requires it; at the request of governmental authorities or other third parties conducting an investigation; to detect and protect against fraud, or any technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of our business, third parties, visitors to our websites and mobile apps, or the public. We may also share Personal Information with any person to whom we transfer any of our rights or obligations under any agreement, or in connection with a sale, merger or consolidation of our business or other transfer of our assets, whether voluntarily or by operation of law, or who is otherwise deemed to be our successor or transferee.

II. Personal Information We Will Continue to Collect About You and Why

We will continue to collect the same categories of Personal Information listed in the chart above, for the same purposes.

III. Rights Related to Personal Information Held by Us

Your Right to Request Disclosure of Information We Collect and Share About You

We are committed to ensuring that you know what Personal Information we collect. To that end, you can ask us for the categories and specific pieces of your Personal Information that we've collected about you, shared for a business purpose, or sold in the 12 months prior to our receipt of your request.

Your Right to Request Deletion of Personal Information We Have Collected From You

You have a right to request deletion of the Personal Information we collect from you. If you request that we delete your Personal Information, you will no longer receive marketing or other communications from us, except when necessary to provide you with a good or service that you requested; perform a contract we entered into with you; maintain the functionality or security of our systems; or comply with or exercise rights provided by the law.

Your Right to Ask Us Not to Sell Your Personal Information

You can always tell us not to sell your Personal Information. You can exercise this right by clicking on this link: Your Privacy Choices. This link will allow you to exercise your right to opt-out of the sale of your Personal Information under applicable law, and provide the mechanism for you to submit certain Personal Information we will use to verify your identity and the validity of your request.

Once we receive your request, we will not sell your Personal Information unless you later allow us to do so. We may ask for your permission to resume sale of your Personal Information at a later date, but we will wait at least 12 months before doing so.

California Shine The Light

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits California residents to annually request, free of charge, information about the Personal Information (if any) disclosed to third parties for direct marketing purposes in the preceding calendar year.

Our Commitment to Honoring Your Rights

We are committed to providing you with control over your Personal Information. If you exercise any of the rights explained in this Privacy Policy, we will continue to treat you fairly. If you exercise your rights under this Privacy Policy, you will not be denied or charged different prices or rates for goods or services, or provided a different level or quality of goods or services than others.

IV. Exercising Your Rights and How We Will Respond

To exercise any of the rights above, or to ask a question, contact us at 1-866-908-1192 or email us at Privacy@NeimanMarcus.com. When emailing us, please provide the following: full name, physical address, email address, telephone number, and the nature of your request.

For requests for access or deletion, we will provide a substantive response to your request as soon as we can, generally within 45 days from when we receive your request, although we may be allowed to take longer to process your request in certain jurisdictions or under certain circumstances. If we expect your request is going to take us longer than normal to fulfill, we will let you know.

We usually act on requests and provide information free of charge, but we may charge a reasonable fee to cover our administrative costs of providing the information in certain situations.

In some cases, the law may allow us to refuse to act on certain requests. When this is the case, we will endeavor to provide you with an explanation as to why.

V. Verification of Identity - Access or Deletion Requests

Requests for Specific Pieces of Personal Information

If you make a request for specific pieces of personal information, we will ask you to provide the following: full name, physical address, email address, telephone number, so that we may verify your identity.

If we are unable to verify your identity with the degree of certainty required, we will not be able to respond to the request. We will notify you to explain the basis of the denial.

Requests for Categories of Personal Information Collected About You

If you make a request for categories of personal information, we will ask you to provide the following: full name, physical address, email address, telephone number, so they we may verify your identity.

If we are unable to verify your identity with the degree of certainty required, we will not be able to respond to the request. We will notify you to explain the basis of our denial.

Requests for Deletion of Personal Information We Have Collected From You

If we are unable to verify your identity with the degree of certainty required, we will notify you to explain the basis of our denial. Additionally, we will treat the request as a request to opt-out of the sale of your Personal Information.

Authorized Agents

You may designate an agent to submit requests on your behalf. The agent can be a natural person or a business entity that is registered with the California Secretary of State.

If you would like to designate an agent to act on your behalf, you and the agent will need to comply with our agent verification process. You will be required to verify your identity by providing us with certain Personal Information as described above, depending on whether you hold an account with us or not and the nature of the information your require, which we will endeavour to match the information submitted to information we maintain about you. Additionally, we will require that you provide us with written confirmation that you have authorized the agent to act on your behalf, and the scope of that authorizationThe agent will be required to provide us with proof of the agency relationship, which may be a declaration attesting to the agent's identity and authorization by you to act on their behalf, signed under penalty of perjury. If the agent is a business entity, it will also need to submit evidence that it is registered and in good standing with the California Secretary of State. Information to identify and verify your agent can be submitted through the same mechanism and at the same time that you submit information to verify your identity.

Please note that this subsection does not apply when an agent is authorized to act on your behalf pursuant to a valid power of attorney. Any such requests will be processed in accordance with California law pertaining to powers of attorney.

Requests for Household Information

There may be some types of Personal Information that can be associated with a household (a group of people living together in a single dwelling). Requests for access or deletion of household Personal Information must be made by each member of the household. We will verify each member of the household using the verification criteria explained above.

If we are unable to verify the identity of each household member with the degree of certainty required, we will not be able to respond to the request. We will notify you to explain the basis of our denial.

VI. Do Not Track Signals

"Do Not Track" is a privacy preference that users can set in certain web browsers. We do not respond to browser or do not track signals.

VII. Digital Marketing

If you are interested in learning more about and/or opting out of online behavioral advertising, sometimes called interest-based advertising, we encourage you to visit one of the advertising industry-developed opt-out pages, such as www.youradchoices.com or aboutads.info. Please refer to our cookie policy section of our global Privacy Policy for more information.

VIII. Personal Information of Minors

Protecting children's privacy is important to us. Our website is a general audience site. We do not knowingly collect or maintain or sell Personal Information from those we actually know are under 13 and no part of our website is targeted to attract anyone under 13. If the minor is less than 13 years old, we will obtain authorization from a parent or guardian. If the minor is between the ages of 13 and 16 years old, we will obtain authorization from the minor.

Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.

VIII. How We Keep Your Personal Information Secure

We implement and maintain reasonable security appropriate to the nature of the personal information that we collect, use, retain, transfer or otherwise process. Our reasonable security program is implemented and maintained in accordance with applicable law and relevant standards as outlined in the report issued by the California Attorney General in February 2016, available at https://oag.ca.gov/sites/all/files/agweb/pdfs/dbr/2016-data-breach-report.pdf. Specifically, among other safeguards, our reasonable security program implements and maintains all 20 of the Center for Internet Security's Critical Security Controls for Effective Cyber Defense identified in Appendix A of the California Attorney General Report. As noted in that report, "there is no perfect security," and reasonable security is a process that involves risk management rather than risk elimination. While we are committed to developing, implementing, maintaining, monitoring and updating a reasonable information security program, no such program can be perfect; in other words, all risk cannot reasonably be eliminated. Data security incidents and breaches can occur due to vulnerabilities, criminal exploits or other factors that cannot reasonably be prevented. Accordingly, while our reasonable security program is designed to manage data security risks and thus help prevent data security incidents and breaches, it cannot be assumed that the occurrence of any given incident or breach results from our failure to implement and maintain reasonable security.

X. Changes to This Policy

We will review and update this Policy as required to keep current with rules and regulations, new technologies and security standards. We will post those changes on the website or update the Privacy Policy modification date below. In certain cases and if the changes are material, you will be notified via email or a notice on our website.

XI. Accessibility

We are committed to ensuring that our communications are accessible to people with disabilities. Please see our Website Accessibility Policy here.

XII. Contact Us

Contact our privacy team at Privacy@NeimanMarcus.com, 1.866.908.1192, or Attn: Credit Privacy, 1618 Main St, Dallas TX 75201.

Last Updated Sep 01, 2023

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Neiman Marcus Group (NMG) works with suppliers to protect human rights in our value chain by implementing a responsible sourcing program that requires compliance with the applicable laws and regulations of the United States, and regulations of the respective country of manufacture and exportation, and NMG's own due diligence efforts. In accordance with the California Supply Chain Transparency Act, we take the following actions to ensure that human trafficking and slavery do not exist in our supply chain.

At a minimum, disclose to what extent, if any, that the retail seller or manufacturer engages in verification of product supply chains to evaluate and address risks of human trafficking and slavery. The disclosure shall specify if the verification was not conducted by a third party.

Verification:

To promote safe and legal working conditions in our supply chains that manufacture merchandise under our Neiman Marcus, Bergdorf Goodman, and Horchow brands, Neiman Marcus Group has developed a Supplier Code of Conduct that aligns with International Labor Organization (ILO) and Customs and Trade Partnership Against Terrorism (CTPAT) standards and addresses a myriad of topics, including forced labor, child labor, working hours, discrimination, freedom of association, health and safety, global diversity, and environmental sustainability. Neiman Marcus Group's private label suppliers are required to sign the Supplier Code of Conduct, which, among other things, requires them to disclose all owned and subcontracted manufacturing facilities used to produce Neiman Marcus, Bergdorf Goodman, and Horchow branded goods. Under this Code, vendors agree to comply with customary international standards and to inform all their workers across the globe of their rights. The Code also reminds vendors of their obligation to comply with all applicable national and local laws.

An independent third party engaged by Neiman Marcus Group (NMG) uses this information to conduct a segmentation exercise that evaluates factories' risk by several factors, including country-specific public domain indices covering topics like labor, health and safety, business ethics, and the environment. The results of this exercise are used to assign each supplier a risk rating that informs which audit-related compliance activities they must complete.

Audits

To help verify compliance with NMG's Supplier Code of Conduct, Neiman Marcus Group requires all imported Private Label suppliers who have signed the Supplier Code of Conduct to complete audit-related compliance activities based on risk assessment results.

Audits are conducted by an independent APSCA-certified auditor covering a range of topics and include worker interviews to better understand the working conditions at the facility. Audits are designed to evaluate, among other things, whether worker compensation is compliant with law.

Additionally, NMG regularly conducts CTPAT supply chain security audits (as part of the Customs and Trade Partnership Against Terrorism program) at our imported suppliers' facilities. Security auditors are trained to spot potential social compliance concerns (including indicators of forced labor) and to escalate them for further investigation by our independent third-party investigators. NMG makes clear to its suppliers that it will not tolerate, and will investigate, any human trafficking and slavery in the supply chain.

Certification

NMG requires all vendors, suppliers, third-party sellers, manufacturers, contractors, subcontractors, and their agents who conduct business directly with NMG to follow all applicable national and local laws in addition to customary international standards. Also, as noted above, all parties that manufacture merchandise under our Neiman Marcus, Bergdorf Goodman, and Horchow brands are required to sign the Supplier Code of Conduct as part of their agreement to do business with NMG, this Code includes a reminder of their compliance obligation.

The standard terms of NMG purchase orders require all vendors to ensure that all merchandise has been produced in compliance with applicable law, including the Fair Labor Standards Act of 1938, as amended, the Uyghur Forced Labor Prevention Act, and analogous laws, regulations, rules, or restrictions of any other country with jurisdiction over the vendor or merchandise. Company procedures and standards, including the Supplier Code of Conduct and the NMG Code of Ethics and Business Conduct, that are made available to all suppliers on our operations portal, prohibit the direct or indirect use of convict labor, forced labor, labor obtained by human trafficking and/or slavery, indentured labor under penal sanction, child labor in the manufacture (in whole or in part) of any products supplied to Neiman Marcus Group.

As noted above, Neiman Marcus Group also partners with suppliers on continuous improvement efforts that support them in exceeding minimum requirements and create a positive impact for workers. Example certification programs we encourage suppliers to explore include Fair Trade USA (FTUSA), Fairtrade International, and Reimagining Industry to Support Equality (RISE). For more information, visit Neiman Marcus and Bergdorf Goodman's “Fashioned for Change” and “Conscious Curation” edits.

Internal Accountability

We maintain standards and procedures for all associates in the Neiman Marcus Group Code of Ethics and Business Conduct, which directs employees to report any concerns about potential forced labor, among other things. Neiman Marcus Group is committed to upholding fundamental human rights and believes that human beings around the world should be treated with dignity, fairness, and respect. Importation of goods produced by illegally employed underage workers, convicts, or involuntary labor is prohibited.

Training

Neiman Marcus Group uses a digital learning platform to deliver social and environmental performance training to participating merchants and private label vendors, regarding human trafficking and human rights due diligence. Company personnel also attend conferences and trainings from groups like the Retail Industry Leaders Association, National Retail Federation, Global Fashion Agenda, and the American Apparel and Footwear Association to enhance internal awareness of emerging and established legislation and best practices related to labor and human rights issues.

Last Updated August 18, 2023

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Some items on our website have a manufacturer's warranty; this is noted in the product description. To obtain a written warranty for any of these items, send a specific written request to:

• The Neiman Marcus Group LLC
• P.O. Box 650589
• Dallas, TX 75265-0589

Last Updated January 23, 2019

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When you use this website, you are automatically agreeing that both your access to the site and your use of it are:

• Subject to the terms and conditions in this legal notice, which may change at any time without notice.
• Subject to all applicable laws.
• Undertaken at your own risk.

Please refer to this page frequently to review our current terms and conditions of use.

Copyright

The following elements of this website are the property of The Neiman Marcus Group LLC or our suppliers and are protected by United States and international copyright laws:

• All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations—both individually and as they are compiled on the site.
• All software.

Trademarks

The trademarks or trade dress of Horchow.com and our affiliates may not be used without our written permission. Trademarks or trade dress include the Neiman Marcus name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of Neiman Marcus products, services, and programs, and those of our affiliates.

All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.

Patents

One or more patents may apply to this website, including without limitation: U.S. Patent Nos. 5,528,490 and 5,761,649.

Use

You have permission to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with NeimanMarcus.com. Unless we give you written permission in advance, any other use of this website, its content, and its information, including linking or framing to this website, are strictly prohibited.

Errors and inaccuracies

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies, or omissions—including after an order has been submitted—and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.

Disclaimer of liability

We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption, or the loss of data or information, even if we are notified in advance of the potential for any such damages.

No confidentiality

Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this website. Any information, materials, suggestions, ideas, or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display, and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas, or comments, or unless we first obtain your permission.

Applicable law

By visiting this website, you agree that the laws of the State of Texas, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.

Disputes

THIS “DISPUTES” SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, COLLECTIVE, OR REPRESENTATIVE CLAIM OR ACTION, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT WE OR YOU WOULD HAVE IN COURT, SUCH AS APPELLATE REVIEW, ALSO MAY NOT BE AVAILABLE IN THE ARBITRATION PROCESS DESCRIBED IN THIS SECTION.

You agree that prior to submitting any dispute or claim to arbitration for resolution, you and we agree to make a good faith effort to resolve it informally, including having at least one telephone conversation between you, personally, and us. To initiate this good faith effort to informally resolve a dispute you agree to notify us in writing at 1618 Main Street, Dallas, Texas 75201, Attention: Chief Legal Officer, of the nature of this dispute, the basis for your claims and the resolution that you are seeking, including any monetary amount, with as much detail as you can provide so that we can gain a sufficient understanding of the dispute. During the 60 days from receipt of this notice you agree to engage in good faith efforts to resolve the dispute, including personally participating in a telephone call with us. You may have a lawyer attend the call with you if you wish. If the dispute is not resolved within those (which period can be extended by agreement of the parties), you or we may commence an arbitration to resolve the dispute consistent with the process set forth below. Compliance with and completing this informal dispute resolution process is a condition precedent to filing an arbitration. You and we agree to toll the statute of limitations and any filing fee deadlines while the parties engage in this informal dispute resolution process. A court of competent jurisdiction shall have the authority to enforce this condition precedent to arbitration, which includes the power to enjoin the filing or prosecution of a demand for arbitration.

If we are unable to resolve the dispute through this mandatory informal dispute resolution process, you and we agree that, except as set forth below, all claims, controversies, counterclaims or disputes between you, on the one hand and us or any agent of ours, on the other hand, will be resolved entirely through binding individual arbitration, rather than in court, including, without limitation, disputes that concern any relationship between you and us, your visit to or use of our website, or any products or services that we offer or that you purchase from us. Any of these disputes shall be submitted to confidential arbitration in Dallas, Texas, or such other location as a court of competent jurisdiction determines is appropriate, if it determines that Dallas, lTexas is not. However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the State of Texas. You consent to exclusive jurisdiction and venue in such courts. Any arbitration under this agreement shall be conducted under the prevailing rules of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

WE EACH AGREE TO BRING ANY DISPUTE ON AN INDIVIDUAL BASIS ONLY, AND NOT ON A CLASS, CONSOLIDATED, REPRESENTATIVE OR COLLECTIVE OR PRIVATE ATTORNEY GENERAL BASIS IN ARBITRATION AND LITIGATION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, WE EACH WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION AGAINST THE OTHER TO THE FULLEST EXTENT PERMITTED BY LAW. You agree that you may not consolidate your claim with a claim by any person or entity that is not a party to your original arbitration proceeding; and you and we agree that the arbitrator may not preside over any form of a class, consolidated, representative, collective, or private attorney general proceeding.

Any party to the arbitration may, at any time more than ten (10) days before the arbitration hearing, serve an offer of compromise in writing upon any other party to the action. Offers of compromise pursuant to these Terms will be adjudicated and interpreted in accordance with Federal Rule of Civil Procedure 68.

If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, we will pay as much of the administrative costs and arbitrator's fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.

This arbitration agreement does not preclude you or us from seeking action by federal, state, or local government agencies. You and we also each have the right to bring qualifying claims in small claims court or transfer qualifying claims to small claims court. In addition, you and we retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with these Terms and Conditions, nor a waiver of the right to have disputes submitted to arbitration as provided in these Terms and Conditions.

If any provision of this Section is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section shall continue in full force and effect. If for any reason a claim proceeds in court rather than in arbitration you and us each waive any right to a jury trial. No waiver of any provision of this Section of the Terms and Conditions will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of these Terms and Conditions. The arbitrator may award in the arbitration the same damages or other relief available under applicable law, including injunctive and declaratory relief, as if the action were brought in court on an individual basis. Notwithstanding anything to the contrary in the foregoing or herein, the arbitrator may not issue a "public injunction" and any such "public injunction" may be awarded only by a federal or state court. If either party seeks a "public injunction," all other claims and prayers for relief must be adjudicated in arbitration first and any prayer or claim for a "public injunction" in federal or state court stayed until the arbitration is completed, after which the federal or state court can adjudicate the party's claim or prayer for "public injunctive relief." In doing so, the federal or state court is bound under principles of claim or issue preclusion by the decision of the arbitrator. This Section of the Terms and Conditions will survive the termination of your relationship with us.

Mass Arbitration Process Requirements. If twenty-five (25) or more similar claims are asserted against us by the same or coordinated counsel or are otherwise coordinated (and your claim is one such claim), you understand and agree that the resolution of your dispute might be delayed. You also agree to the following process and application of the AAA Multiple Consumer Case Filing Fee Schedule and Supplementary Rules. Counsel for the claimants and our counsel shall each select ten (10) cases (per side) to proceed first in individual arbitration proceedings as part of a bellwether process. The remaining cases shall not be filed or deemed filed in arbitration nor shall any AAA fees be assessed in connection with those claims until they are selected to proceed to individual arbitration proceedings as part of a staged process. If the parties are unable to resolve the remaining cases after the conclusion of the initial twenty (20) proceedings, the parties shall participate in a global mediation session before a retired state or federal court judge, and we will pay the mediator's fee. If the parties are unable to resolve the remaining matters through mediation at this time, then each side shall select twenty (20) cases (per side) to proceed to individual arbitration proceedings as part of a second bellwether process. (If there are fewer than forty (40) claims remaining, all shall proceed.) The remaining cases shall not be filed or deemed filed in arbitration nor shall any AAA fees be assessed in connection with those cases until they are selected to proceed to individual arbitration proceedings as part of a staged process. A single arbitrator shall preside over each case. Only one case may be assigned to each arbitrator as part of a bellwether process unless the parties agree otherwise. If the parties are unable to resolve the remaining cases after the conclusion of the forty (40) proceedings, the parties shall participate in another global mediation session before a retired state or federal court judge, and we will pay the mediator's fee. If the parties are unable to resolve the remaining matters in mediation at this time, this staged process shall continue with one hundred (100) cases proceeding at one time that are selected randomly or by the AAA in staged sets, until all the claims included in these coordinated filings, including your case, are adjudicated or otherwise resolved. Between staged sets of proceedings, we agree to participate in a global mediation session should your counsel request it in an effort to resolve all remaining claims. The statute of limitations and any filing fee deadlines shall be tolled for claims subject to this section regarding “Disputes” from the time the first cases are selected for a bellwether process until the time your case is selected, withdrawn, or otherwise resolved. A court of competent jurisdiction shall have authority to enforce this paragraph and, if necessary, to enjoin the mass filing or prosecution of arbitration demands against us. Should a court of competent jurisdiction decline to enforce these " Mass Arbitration Process Requirements," you and we agree that your and our counsel shall engage in good faith with the assistance of a Process Arbitrator to devise and implement procedures that ensure that arbitration remains efficient and cost-effective for all parties. Either party may engage with the AAA to address reductions in arbitration fees.

Protecting your information

As part of our ongoing commitment to ensure that your shopping experience with Horchow.com is protected, Horchow.com will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.

Last Updated March 28, 2023

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It should come as no surprise that one of our highest priorities at The Neiman Marcus Group is keeping your personal information secure and confidential. To that end, we would like to share some of the most common types of internet scams and suggestions on how you can be aware of and help protect yourself against identity theft.

Fictitious Job Offer Emails Alert

Email campaigns offering fictitious job offers are a reality. The emails can be quite authentic looking. They often purport to have been sent directly from one of our executives or from our human resources department. Enclosures, such as company information sheets and detailed questionnaires, may display The Neiman Marcus Group logo or the logo of one of our divisions (Neiman Marcus, Horchow, Cusp, Last Call, or Bergdorf Goodman). The emails may include a request for payment of a processing fee of several hundred dollars, and/or they may offer reimbursement for certain job-application or relocation expenses.

These emails are fraudulent. The Neiman Marcus Group does not extend job offers via email to individuals with whom it has had no prior contact. We do not ask prospective employees to pay a fee to be considered for a position or to receive a job offer. We do not authorize recruiters or agents to do any of these things on our behalf. Fraudulent job offers are an unfortunate possibility. Please be aware, as we will not honor them in any way.

You should not respond to any of these job offers by revealing personal information, nor should you send any funds in response to them. If you receive one of these fraudulent offers, please report the matter to the U.S. Secret Service. You may also email our security group.

Phishing and Spoofing Alert

This is when a criminal sends you a phony message or a website link that appears to be from a legitimate business. They will directly request that you provide personal financial information, such as:

• Name and address
• Social Security numbers
• Credit card numbers/bank account numbers
• PIN numbers/passwords

Pop-Up Advertisements Alert

Some advertisements "pop up" in a separate browser window advising that you have won a contest or request that you participate in a survey to collect a prize. They may then ask that you provide personal information in order to receive your gift. By clicking on the link it is possible that you are also downloading viruses designed to capture or destroy information on your computer.

Check Scam Alert

A similar but low-tech scam circulates occasionally, in the form of a check, purportedly from The Neiman Marcus Group LLC or one of our divisions, and instructions to deposit it right away, usually in order to receive the balance of a larger sum you have "won" or that has otherwise come to you unexpectedly. You will be instructed to immediately send a payment, in the form of a second personal check, wire transfer, or similar, to some third party to cover taxes, processing fees, administrative costs, or some similarly vague expense. The check you receive in the mail likely would look quite authentic and probably would have our Neiman Marcus Group trademark on it. Do not deposit the check or follow the instructions you receive with it. The check you deposit will bounce; the check you write or funds you wire will clear, before you know about the bounce, and certainly before you can stop payment on your own check.

Important Risk-Reducing Tips

• Never respond to emails that cannot be verified.
• Never provide personal information via email.
• Contact the business by using legitimate phone numbers to verify the request.
• Enter websites using your browser and not by clicking on provided links.
• Be cautious of any solicitation requesting that you deposit a check or pay a fee to collect a prize, get a job, or cover vaguely described "costs".
• Consider filing a report with the Federal Trade Commission and/or state attorney general's consumer protection office, or the FBI. Online complaints may be filed with the FTC at www.ftccomplaintassistant.gov, and white collar crimes may be reported to the FBI at www.ic3.gov/complaint/default.aspx.

Last Updated January 23, 2019

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