Horchow.com accepts the following credit cards for online purchases:

• The Neiman Marcus Credit Card
• Horchow gift card (USA only)
• American Express
• VISA
• Mastercard
• Discover
• Diners Club
• PayPal

Credit Cards:

The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically canceled.

Debit Cards:

Payment is deducted from your account at thetime your card is approved. A receipt is included with each order.

The NM Credit Card

To apply online for an account, or to view your balance or make a payment, click here.

When you complete an online NM credit card application, the information you submit will be protected and can be shared with us in complete confidence. We will not release information concerning your credit card to a third party except in accordance with our financial privacy policy, which will be mailed to you with your NM credit card upon approval of your application.

Last Updated March 1, 2022

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Sales tax is automatically applied to your order in accordance with individual state regulations if your shipping address is in one of the following states: AK¹, AL², AR, AZ, CA, CO, CT, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, WA, WI, WV, WY or the District of Columbia.

¹Horchow will collect local sales taxes in Alaska for taxing jurisdictions that have adopted the Alaska Remote Seller Sales Tax Uniform Code and are members of the Alaska Remote Seller Sales Tax Commission.
²Horchow will collect the Alabama simplified sellers use tax on transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Neiman Marcus' program account number is SSU-R010013718.

States Where Horchow Does Not Collect Sales or Use Tax

Horchow does not collect sales or use taxes in all states. Your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet, by catalog or by other remote means. Your state may require you to report all purchases that were not taxed and to pay the tax on those purchases on a sales, use or income tax return. Details on how to report and pay these taxes may be found at the applicable state's website.

Last Updated April 05, 2024

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⚠ WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov.

Proposition 65 WARNING: Consuming foods or beverages that have been kept or served in leaded crystal products exposes you to lead, a chemical known to the State of California to cause birth defects and other reproductive harm.

Subject to the Neiman Marcus Group return policy, product may be returned within thirty days for a full refund.

Last Updated August 15, 2022

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Gourmet Foods

All perishable Horchow merchandise is shipped by air within the contiguous 48 states only.

Online orders of perishable items must specify a delivery date Tuesday through Friday (we're sorry, but there are no Saturday, Sunday, Monday, or holiday deliveries for perishables). Please include the recipient's telephone number(s) when providing shipping information.

Perishable items cannot be gift boxed or shipped to P.O. boxes. For items to be delivered to business addresses, please consider working hours and days when businesses will be closed.

Because these items are shipped directly from the manufacturer, Horchow cannot guarantee delivery.

If you need help or additional information, please click to contact us.

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At Horchow.com, you may:

1. Pay with an Horchow Gift Card.
2. Purchase Horchow Gift Cards (in the form of a plastic credit-card style or Horchow Virtual Gift Card email). Horchow Gift Cards may be redeemed online, or at Horchow by Mail (phone order).
3. Check the value of an Horchow Gift Card.

Paying for an online order with an Horchow Gift Card or an Horchow Virtual Gift Card

• To pay for an online order with an Horchow Gift Card or an Horchow Virtual Gift Card, you will need the gift card number, plus, for security purposes, the four-digit code that appears on the back of the traditional card or on the Horchow Virtual Gift Card.
• If you are paying with multiple gift cards, you cannot choose the amount to be deducted from each gift card. The balance due is deducted from the gift card with the least value first and then from the remaining gift cards in ascending order.
• The remaining balance of your order, if any, will need to be charged to a credit card which can be entered on the payment screen.
• Any unused value remains on the Horchow Gift Card or Horchow Virtual Gift Card until you choose to use it, subject to applicable law in various states.
• If you cancel your order once it ships, or if you return your order, then you will be mailed a Merchandise Credit Gift Card, provided the returned merchandise is within the return policy guidelines.

Terms and Conditions (Horchow Virtual Gift Card)

The following Terms and Conditions govern your use of the Horchow Virtual Gift Card and they may only be modified in a writing signed by both parties:

• Horchow Virtual Gift Cards may be treated the same as cash.
• Horchow Virtual Gift Cards are not redeemable for cash, nor can they be returned for a cash refund.
• Horchow Virtual Gift Card actual cash value is 1/10 of one cent.
• Horchow Virtual Gift Cards cannot be purchased with a HorchowGift Card, nor can they be used to purchase a traditional gift card.
• Horchow Virtual Gift Cards cannot be applied as payment on Neiman Marcus Credit Card accounts.
• The Horchow Virtual Gift Card is immediately redeemable once your recipient receives the Horchow Virtual Gift Card email notification (we'll send it within one business day of order completion).
• Sales tax is applicable on any merchandise purchased with an Horchow Virtual Gift Card.
• Delivery to an incorrect but deliverable email address is the sole responsibility of the purchaser.
• Delivery to a non-existent email address is the sole responsibility of the purchaser.
• Horchow is not responsible for lost or stolen Horchow Virtual Gift Cards.

Terms and Conditions (Horchow Gift Card)

The following Terms and Conditions govern your use of the Horchow Gift Card and they may only be modified in a writing signed by both parties:

• Horchow Gift Cards may be treated the same as cash.
• Horchow Gift Cards are not redeemable for cash, nor can they be returned for a cash refund.
• Horchow Gift Card actual cash value is 1/10 of one cent.
• Horchow Gift Cards cannot be purchased with an Horchow Virtual Gift Card, nor can they be used to purchase an Horchow Virtual Gift Card.
• Horchow Gift Cards cannot be applied as payment on Neiman Marcus Credit Card accounts.
• The Horchow Gift Card is immediately redeemable once your recipient receives the Horchow Gift Card via standard shipping (we'll send up to three days after processing your order).
• Sales tax is applicable on any merchandise purchased with a Horchow Gift Card.
• Delivery to an incorrect but deliverable shipping address is the sole responsibility of the purchaser.
• Delivery to a nonexistent shipping address is the sole responsibility of the purchaser.
• Horchow is not responsible for lost or stolen Horchow Gift Cards.

Federal Requirements

To help the government fight the funding of terrorism and money laundering activities, Federal law now requires Horchow and other retailers to obtain, verify, and record information that identifies customers in connection with certain gift card transactions. Such information includes your name, address, date of birth, and other identifying information, such as your driver's license or passport number.

Horchow understands how important it is to our customers that such information is kept confidential. We will not use or transfer your information for any purpose other than as permitted or required by law, except with your consent.

The new law also restricts our ability to offer gift card cash redemptions (other than minimal amounts required by law). In addition, certain returns may need to be processed at the Store Credit Office.

We appreciate your cooperation with these new requirements. If you have any questions or concerns, please contact credit customer service at 1.800.685.6695.

Last Updated March 1, 2022

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Horchow.com offers an edited selection of the merchandise available in Neiman Marcus stores. We frequently add new designers and exciting products to our selection.

Exclusive Products

Items developed exclusively for The Neiman Marcus Group may appear at Neiman Marcus, Bergdorf Goodman, Horchow, and Last Call, and at CUSP stores.

Merchandise Delays

All items are advertised in good faith. If there is an unexpected delay in the availability of an advertised item, we will make every attempt to secure it and fill your order as quickly as possible.

Availability and Prices

Placing an item in your shopping cart does not guarantee it will be available when you are ready to make your purchase. Item quantities are limited, and items are removed when they are no longer available for purchase. A pre-order allows you to reserve merchandise before it is available for shipment.

Merchandise depicted online or in catalogs may not be available at every Neiman Marcus store; however, we will make every effort to fulfill your order by phone. Please refer to the order-by date in catalogs or the book for specific availability dates. There may be a small price increase for orders placed in the U.S. and shipped to foreign countries.

The prices displayed on this Web site are quoted in U.S. currency and as such are valid only in the United States. Prices are subject to change at any time.

Descriptive, typographic, or photographic errors are subject to correction.

We reserve the right to limit quantities ordered.

Last Updated January 24, 2023

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Monogramming & Personalization

You may order monogrammed linens and personalized stationery and other items online. When you select an item that may be monogrammed or personalized, you will automatically be asked to supply the necessary information for that item.

Because personalized items are not returnable, we ask that you take special care when making your selections. Please allow approximately 2-4 weeks for delivery of personalized linens and approximately 3-4 weeks for personalized stationery. Please consider this time requirement when placing your order. For other personalized items, see the expected ship date listed next to the item in your Shopping Cart.

Please order carefully, as monogrammed and personalized items are not returnable.

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Complimentary Swatch Service

Take the guesswork out of ordering fine linens and select upholstered furniture by requesting a swatch of the fabric. We'll be happy to send it at no charge.

Call toll-free 1.877.944.9888, or click to send an e-mail request.

NOTE: Swatches are not available for some linens and upholstered items.

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